Cloud 9 Canine will provide a refund under the following conditions:
Your shipment does not arrive at the address you specified in your shopping cart
The product is damaged in-transit and cannot be fed to your dog, photo required to
validate package condition;
Incorrect product is shipped that differs from your original order specifications;
Your financial institution or credit provider reverses your payment prior to receipt of
Fraudulent activity causing financial damage or mis-information that prevents full
payment to Cloud 9 Canine prior to shipping your order through Canada Post Expedited Delivery.